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Payment & Shipping

PAYMENT

PAYMENT OPTIONS

We accept Visa, Mastercard, American Express, ApplePay, Paypal, GooglePay and Laybuy.

CURRENCY

Prices are in New Zealand dollars and you will be billed in New Zealand dollars. When using Laybuy your purchase will be in your own currency and will also appear on your bank statement in your own currency.

SECURITY

Our Kiri Schumacher online store is certified Level 1 PCI DSS compliant: the highest level of compliance.

SHIPPING COSTS

Destination Approx. delivery time Cost
North Island, NZNew Zealand 1 - 3 working days Free
South Island, NZNew Zealand 2 - 3 working days Free
Australia 2 - 3 working days $22 or free* with orders over $250
Rest of World 5 - 6 working days $32 or free** with orders over $500

*  Free shipping with orders over $250
** Free shipping with orders over $500

Shipping costs remain the same, regardless of the number of items in your order.

DELIVERY

DISPATCH

Most orders are shipped same day, but some items may occasionally require a few days preparation before dispatch. If your order is urgent please contact us to confirm availability prior to purchase.

DELIVERY TIMES

Destination Approx. delivery time Cost
North Island, NZNew Zealand 1 - 3 working days Free
South Island, NZNew Zealand 2 - 3 working days Free
Australia 2 - 3 working days $22 or free* with orders over $250
Rest of World 5 - 6 working days $32 or free** with orders over $500

*  Free shipping with orders over $250
** Free shipping with orders over $500

SHIPPING COMPANY

Your parcel will arrive via the following shipping services:

New Zealand : Courierpost.
Rest of World : New Zealand Post or DHL, depending on your location.

TRACKING

You’ll receive automatic tracking details via email once your order has left our workshop. Contact us with any tracking queries and we’ll be happy to assist.

SIGNATURE REQUIRED

Your parcel will require a signature on delivery. When supplying a delivery address, please use an address (work or home) where there will be someone present to receive your parcel between 9am-5pm weekdays.

INTERNATIONAL FEES

Orders shipped beyond New Zealand may be subject to taxes and duties on arrival depending on your country’s import regulations. Please note that payment of any taxes and duties is your responsibility as the receiver of the parcel.

We are unable to pre-calculate this fee for you as the cost is determined by your country’s customs. However, we are happy to provide an estimated quote via our courier service. Please contact us to learn more about applicable tax and duty fees prior to ordering.

HAVEN’T RECEIVED YOUR PARCEL?

Target delivery worldwide is 5-6 days. Occasionally items are held in transit or customs, unfortunately this is something out of our control. Please contact the courier company directly if you haven’t received your parcel within 6 days (their contact details are on the shipping email you received upon dispatch).

Otherwise, contact us and we’ll help track your parcel’s whereabouts.

CUSTOMER CARE