Customer Care

Contact

  • Phone us
  • Email us
  • Send us a parcel

Showroom

  • Try on jewellery
  • Complimentary gift wrapping
  • Tailored advice

FAQ

  • Can I change my order?
  • How do I redeem my gift voucher?
  • Do you offer gift-wrapping?

Payment & Shipping

  • What are the shipping costs?
  • How do I track my order?
  • What are my payment options?

Stockists

  • North Island
  • South Island

Jewellery Care

  • Can I replace a lost earring?
  • Do you offer a cleaning service?
  • Can I swim with my jewellery?

Returns & Exchanges

  • How do I return my order?
  • When will I receive a refund?
  • Can I exchange a gift?

Privacy Policy

  • Cookies
  • Personal privacy
  • Your rights

Guarantee & Repairs

  • Is your jewellery NZ made?
  • Do you use precious metals?
  • How do I repair a fault?

Terms of Trade

  • General conditions
  • Services
  • Governing law
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